A property manager must be able to juggle many common property management responsibilities. If you’re ready to hire a property manager, look for candidates who display these five qualities.
1. Customer Service
Tenants want to deal with a project manager who is pleasant and efficient, which means customer service skills are important.
The best property managers are friendly and empathetic, and they understand the importance of establishing good relationships with residents.
A property manager should also be easy to get a hold of and address concerns in a timely manner, whether that means fixing a broken light fixture or answering a question about a lease on an evening or weekend. It shouldn’t take several calls and emails for them to acknowledge a tenant’s issue.
2. Knowledgeable about Legislation
Property legislation changes from time to time, from how much a landlord can legally increase rent to what kinds of clauses are considered valid in a lease. The top property management candidates will be aware of incoming legislative changes. Once employed, this will help ensure your company adheres to current building codes and standards.
The right candidate will also understand the importance of tenants’ rights. From privacy laws to the right to safe premises, a property manager needs to follow correct standards of practice.
3. Aware of Industry Trends
Property management trends are influenced by the economy, social factors, and real estate. The ideal candidate will know how to enhance the curb appeal of your building, as well as how to effectively list units and find tenants. A great property manager is often tech savvy and willing to adopt new marketing platforms to attract targeted tenants.
Leadership is a must-have quality in property management candidates.
Part of the role requires a property manager to take charge to solve problems and lead teams, from office administrators to skilled trades workers.
5. Ability to Negotiate
Property managers negotiate with many parties. They may communicate with city officials to ensure they’re following city codes, resolve disputes between tenants, and find the best rates for maintenance services on a regular basis.
A successful negotiation achieves the best outcome for the property manager and tenants. It involves strong communication and interpersonal skills. Property managers must know how to achieve a result both sides will be happy with and understand the negative impact a bad deal can have on parties involved.
If you’re searching for property management candidates, find and hire your next manager using a management staffing agency.